Rona

1. Community
2. Support Forum
3. I want to know the procedure to restore deleted files.

Hi Yashima, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 12, 2024 20:40
• 0 votes

1. Community
2. Support Forum
3. Can't link Box Drive to my account 2

Hi Roberto, Welcome to Box Community and glad to assist! To address this issue, can you uninstall and reinstall  your Box Drive Application? IMPORTANTAny content in your Box Drive desktop location...

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• Rona
• December 12, 2024 20:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't Enable 2FA

Hi Matthew,  Welcome to Box Community and glad to assist!  To help address your issue, can you follow these troubleshooting steps? Updating your browser to the latest version Clearing your browser...

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• Rona
• December 12, 2024 20:33
• 0 votes

1. Community
2. Support Forum
3. No files in the storage, still it shows, I've consumed 50 GB - can you please fix that

Hi Sakib, Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it inc...

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• Rona
• December 12, 2024 20:30
• 0 votes

1. Community
2. Support Forum
3. Hello! We just joined box, and we have just moved our previous cloud service onto box. We have the Enterprise plan with unlimited storage, but now it is not letting us upload new content and it says my storage is full.

Hi Aaron, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 12, 2024 20:24
• 0 votes

1. Community
2. Support Forum
3. Filing A Box Ticket

Hi there,  Welcome to Box Community and glad to assist!  To help with your Box upgrade, please contact our Sales team and use our live chat function through box.com/pricing.  We'd love to further a...

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• Rona
• December 12, 2024 20:23
• 0 votes

1. Community
2. Support Forum
3. Reset Password

Hi there, Welcome to Box Community and glad to assist! It shows that you don't have an existing Box account using the indicated email address. In this case, you can just sign up for free using http...

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• Rona
• December 12, 2024 20:19
• 0 votes

1. Community
2. Support Forum
3. No access to BOX

Hi Shiho, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• December 12, 2024 20:12
• 0 votes

1. Community
2. Support Forum
3. Adding existing user

Hi Zahle,  Welcome to Box Community and glad to assist!  This error message serves as a reminder that you're about to add an existing Box user.  Here's what you can do.  Continue to add the user, ...

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• Rona
• December 12, 2024 20:10
• 0 votes

1. Community
2. Support Forum
3. Not getting Box notifications via email

Hi Michael,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you have questions.  We'd love to furthe...

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• Rona
• December 12, 2024 20:06
• 0 votes