Rona

1. Community
2. Support Forum
3. Error message when sending invites

Hi Mary,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• April 29, 2025 19:09
• 0 votes

1. Community
2. Support Forum
3. Syncing issues we've been experiencing with Box

Hi there,  Welcome to Box Community and glad to assist!  We highly recommend switching to Box Drive. Why Switch? Current Experience: Box Drive is the latest desktop application from Box. Automat...

• View comment
• Rona
• April 29, 2025 19:07
• 0 votes

1. Community
2. Support Forum
3. Error Message

Hi Beth,  Welcome to Box Community and glad to assist!  Your error with Box Preview could be because of the following:  Ensure the file does not fall under any Box Preview limitations.https://sup...

• View comment
• Rona
• April 29, 2025 19:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Submit a ticket

Hi Noah, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Let us know in this forum if you have additional questions.  We'd love to furth...

• View comment
• Rona
• April 29, 2025 19:00
• 0 votes

1. Community
2. Support Forum
3. Box sync not working

Hi Amy,  Welcome to Box Community and glad to assist!  We highly recommend switching to Box Drive. Why Switch? Current Experience: Box Drive is the latest desktop application from Box. Automatic...

• View comment
• Rona
• April 29, 2025 18:55
• 0 votes

1. Community
2. Support Forum
3. Charged for 3 Accounts

Hi Karen, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your ticket and we'll stay in touch. We'd love to fu...

• View comment
• Rona
• April 28, 2025 21:58
• 0 votes

1. Community
2. Support Forum
3. Regarding user registration

Hi there,  Welcome to Box Community and glad to assist! Since your confirmation email has expired, please, follow this process to get a new link: Visit https://app.box.com/reset and enter the emai...

• View comment
• Rona
• April 28, 2025 21:31
• 0 votes

1. Community
2. Support Forum
3. Please delete my account

Hi there, Welcome to Box Community and glad to assist! Deleting an Individual (Free) Account You can only delete an individual account (personal, free). You cannot cancel it. Click your account av...

• View comment
• Rona
• April 28, 2025 21:22
• 0 votes

1. Community
2. Support Forum
3. Request for Email Address Update and Password Reset

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• April 28, 2025 21:20
• 0 votes

1. Community
2. Support Forum
3. An error has occurred ending your trial. Please try again or contact Box at 1-877-729-4269

Hi Evan, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• April 28, 2025 21:17
• 0 votes