Rona

1. Community
2. Support Forum
3. Uploading Issues

Hi Wade,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• November 26, 2024 21:35
• 0 votes

1. Community
2. Support Forum
3. Not getting any email notifications for new uploads

Hi Daniel,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address is not on our bounce or suppression list.  Please check your Spam/Junk email...

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• Rona
• November 26, 2024 21:34
• 0 votes

1. Community
2. Support Forum
3. Invitation to Collaboration

Hi there,  Welcome to Box Community and glad to assist! Yes, you can accept multiple, different collaboration invitations. Is there an error message when you try to accept the invite? To make sure ...

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• Rona
• November 26, 2024 21:31
• Edited
• 0 votes

1. Community
2. Support Forum
3. I cannot open the shared file.

Hi there,  Welcome to Box Community and glad to assist!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the l...

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• Rona
• November 26, 2024 21:19
• 0 votes

1. Community
2. Support Forum
3. Box folders are not visible to collaborative user

Hi there,  Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal hel...

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• Rona
• November 26, 2024 21:12
• 0 votes

1. Community
2. Support Forum
3. Download issues for box to MacBook Pro

Hi Lance,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• November 26, 2024 21:10
• 0 votes

1. Community
2. Support Forum
3. User Creation

Hi David,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• November 26, 2024 21:08
• 0 votes

1. Community
2. Support Forum
3. Need to change phone number for 2FA for employee

Hi Stacey,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Tha...

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• Rona
• November 26, 2024 21:06
• 0 votes

1. Community
2. Support Forum
3. SMS is not working for a co-admin. Issue has been going on for days.

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• November 26, 2024 18:55
• 0 votes

1. Community
2. Support Forum
3. Not able to create folder or upload anything At All Files location.

Hi Johnson, Welcome to Box Community and glad to assist! Upon checking, your current Enterprise Setting is preventing you from creating/uploading your own content. At this rate, please contact your...

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• Rona
• November 26, 2024 18:53
• 0 votes