Rona

1. Community
2. Support Forum
3. Files and Folders report empty

Hi Jonathan,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• November 19, 2024 20:02
• 0 votes

1. Community
2. Support Forum
3. Not getting reset email

Hi Carmen,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address is not on our bounce or suppression list.  Please check your Spam/Junk email...

• View comment
• Rona
• November 19, 2024 19:59
• 0 votes

1. Community
2. Support Forum
3. I have $60 due and want to pay, where to pay? After that, I requested to cancel it through email. But was asked to submit ticket here. Please help. Thank you

Hi Daniel, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

• View comment
• Rona
• November 19, 2024 19:57
• 0 votes

1. Community
2. Support Forum
3. preventing me from uploading any more files

Hi Jane,  Welcome to Box Community and glad to assist!  Upon checking, you don't own a folder and there's no collaborated folders. Where did you get the storage error? We'd love to further assist! 

• View comment
• Rona
• November 19, 2024 19:55
• 0 votes

1. Community
2. Support Forum
3. External collaboration recipients do not receive two-factor authentication confirmation email

Hi Atsuhiro,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• November 19, 2024 19:52
• 0 votes

1. Community
2. Support Forum
3. Disabling 2FA setting

Hi Ping Ping,  Welcome to Box Community and glad to assist!  This is a login issue and please have the affected user to contact Box Support and open her ticket.  Thanks for posting!   

• View comment
• Rona
• November 19, 2024 15:05
• 0 votes

1. Community
2. Support Forum
3. メール確認リンクの有効期限が切れ

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

• View comment
• Rona
• November 19, 2024 14:55
• 0 votes

1. Community
2. Support Forum
3. アカウント確認メールの再送信お願い

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

• View comment
• Rona
• November 19, 2024 14:55
• 0 votes

1. Community
2. Support Forum
3. Trouble changing password

Hi Amy,  Welcome to Box Community and glad to assist!  You can create a password by going through these steps. Visit https://app.box.com/reset and enter the email address associated with your Box ...

• View comment
• Rona
• November 19, 2024 14:53
• 0 votes

1. Community
2. Support Forum
3. Missing files

Hi Amanda,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• November 19, 2024 14:46
• 0 votes