Rona

1. Community
2. Support Forum
3. Mac desktop app no longer working

Hi Daniel,  Welcome to Box Community and glad to assist!  Quit Box Drive if it is running. Download and open the Box Reset Tool zip file. Open the Box Reset Tool from the Downloads folder. Select ...

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• Rona
• November 13, 2024 22:14
• 0 votes

1. Community
2. Support Forum
3. Client uploads files and I can't see them

Hi Chantal,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• November 13, 2024 22:10
• 0 votes

1. Community
2. Support Forum
3. Access issue for different users

Hi Samina,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Tha...

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• Rona
• November 13, 2024 20:07
• 0 votes

1. Community
2. Support Forum
3. set up expired time to downscope token.

Hi Ping,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• November 13, 2024 20:05
• 0 votes

1. Community
2. Support Forum
3. How to Get Monthly API Request Statistics for my Box App?

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• November 13, 2024 20:00
• 0 votes

1. Community
2. Support Forum
3. Box mobile on Android is extremely slow and freeze in offline directory

Hi Stefan,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Tha...

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• Rona
• November 12, 2024 21:50
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage space

Hi Gaurav,  Hi there,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports,...

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• Rona
• November 12, 2024 21:49
• 0 votes

1. Community
2. Support Forum
3. verification

Hi Conrad,  Welcome to Box Community and glad to assist!  If you need assistance in upgrading your Box subscription, kindly use our Live Chat function and reach out to our Sales team via box.com/pr...

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• Rona
• November 12, 2024 21:46
• 1 vote

1. Community
2. Support Forum
3. Box Edit not opening files

Hi BJ,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• November 12, 2024 21:26
• 0 votes

1. Community
2. Support Forum
3. rclone works, but I can't see the directory on box.com

Hi Milton,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• November 12, 2024 21:23
• 0 votes