Rona

1. Community
2. Support Forum
3. Missing Files and Folders

Hi Alex,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• October 22, 2024 16:40
• 0 votes

1. Community
2. Support Forum
3. Owner of Box left the company, how do we change owner to someone in the company?

Hi Angela, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• October 22, 2024 16:36
• 0 votes

1. Community
2. Support Forum
3. Cannot Open Files on Desktop Application

Hi Mark, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• October 22, 2024 16:35
• Edited
• 0 votes

1. Community
2. Support Forum
3. .pst files uploading to box takes very long time

Hi Yashwanth, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• October 22, 2024 16:30
• 0 votes

1. Community
2. Support Forum
3. Folder Dissapeared

Hi Carolina, Welcome to Box Community and glad to assist!  If your folders are missing, you can check your trash to find it.  Notes: When items are deleted from a collaboration folder, both the ow...

• View comment
• Rona
• October 22, 2024 16:09
• 0 votes

1. Community
2. Support Forum
3. Missing files

Hi there,  Welcome to Box Community and glad to assist!  If your files are missing, you can check your trash to find it.  Notes: When items are deleted from a collaboration folder, both the owner ...

• View comment
• Rona
• October 22, 2024 16:05
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage display - said I've used 3.7G despite I deleted all my files and trash

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• October 22, 2024 14:22
• 0 votes

1. Community
2. Support Forum
3. About log in Box Drive

Hi there,  Good day!  To fix the issue, please manually reset your Box Drive application.  Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process. Ascertain w...

• View comment
• Rona
• October 22, 2024 14:21
• 0 votes

1. Community
2. Support Forum
3. Can't see shared folders after accepting invite

Hi Van,  Welcome to Box Community and glad to assist!  When you clicked the invitation link, did you get an error? If so, could you attach a screenshot in this thread? We'd love to further assist!   

• View comment
• Rona
• October 21, 2024 22:17
• 0 votes

1. Community
2. Support Forum
3. About log in Box Drive

Hi there,  Welcome to Box Community and glad to assist!  Can we begin with your current Box version and Operating System?  We'd love to further assist! 

• View comment
• Rona
• October 21, 2024 22:11
• 0 votes