Rona

1. Community
2. Support Forum
3. i get error message when i try to open link for box

Hi Joseph,  Welcome to Box Community and glad to assist! To get a closer look, can you attach a screenshot of your error? We'd love to further assist! 

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• Rona
• October 10, 2024 19:15
• 0 votes

1. Community
2. Support Forum
3. Delete account

Hi Miles,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• October 10, 2024 14:49
• 0 votes

1. Community
2. Support Forum
3. My Storage Usage seems incorrect

Hi Dave,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it inc...

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• Rona
• October 10, 2024 14:42
• 0 votes

1. Community
2. Support Forum
3. API Key Expiration Time on Higher Plans

Hi there,  Welcome to Box Community and glad to assist!  To answer your inquiry, you can take it to our Developer team by posting it to community.box.com.  We'd love to further assist! 

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• Rona
• October 10, 2024 14:38
• 0 votes

1. Community
2. Support Forum
3. Can l retrieve my unseen folders?

Hi there,  Welcome to Box Community and glad to assist!  We can only guarantee recovery for files and folders that have been deleted from the Box website.  For more details, you can visit this arti...

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• Rona
• October 09, 2024 23:13
• 0 votes

1. Community
2. Support Forum
3. My screen is after sign in

Hi Brian,  Welcome to Box Community and glad to assist!  To fix your blank screen issue, please run the following troubleshooting steps.  Updating your browser to the latest version Clearing your ...

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• Rona
• October 09, 2024 23:06
• 0 votes

1. Community
2. Support Forum
3. support

Hi there,  Welcome to Box Community and glad to assist!  For more context, please elaborate this. What is it in Box that you can't update? Also, it'd be hepful if you could attach a screenshot of y...

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• Rona
• October 09, 2024 23:03
• 0 votes

1. Community
2. Support Forum
3. My email is being treated as spam

Hi Travis,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user...

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• Rona
• October 09, 2024 22:59
• 0 votes

1. Community
2. Support Forum
3. Delete box folder out trash in box and need to recover

Hi Christina,  Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal...

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• Rona
• October 09, 2024 21:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need Help Decoupling Box from existing Domain and re-establishing a new root Admin account

Hi Breanna,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 09, 2024 21:39
• 0 votes