Rona

1. Community
2. Support Forum
3. I want to delete an account that I can no longer log in to.

Hi Miyashita,  Welcome to Box Community and glad to assist! For more context, do you have login access to the account you wanted to delete? Also, why do you want to delete the user but keep the acc...

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• Rona
• October 07, 2024 20:35
• 0 votes

1. Community
2. Support Forum
3. Box will eratically not open any Microsoft documents

Hi Alexander,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 07, 2024 19:56
• 0 votes

1. Community
2. Support Forum
3. Account administrator please resend the email confirmation of the account you are trying to access.

Hi Krist,  Welcome to Box Community and glad to assist!  We can't resend your confirmation link once expired. Instead, you can reset your password to complete your Box setup.  To reset the password...

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• Rona
• October 07, 2024 19:20
• 0 votes

1. Community
2. Support Forum
3. Box SOC2 report needed for audit - please help!

Hi Jennifer,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 07, 2024 19:17
• 0 votes

1. Community
2. Support Forum
3. Upload file type (HEVC)

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 07, 2024 19:15
• 0 votes

1. Community
2. Support Forum
3. Adding Domain

Hi Ken,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 07, 2024 19:13
• 0 votes

1. Community
2. Support Forum
3. Log in screen repeats.

Hi Nobuhiro,  Welcome to Box Community and glad to assist!  Can you please uninstall your current Box Drive application?  Follow the instructions below to uninstall Box Drive Windows: IMPORTANTAny...

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• Rona
• October 07, 2024 19:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. mancato aggiornamento

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• October 07, 2024 14:41
• 0 votes

1. Community
2. Support Forum
3. I can't upload files

Hi Yaakov,  Welcome to Box Community and glad to assist! Seems that you're working on a shared folder, please note that each folder's storage allocation will be counted against its owner's storage....

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• Rona
• October 07, 2024 14:37
• 0 votes

1. Community
2. Support Forum
3. Empty Folders

Hi James,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 07, 2024 14:30
• 0 votes