Rona

1. Community
2. Support Forum
3. Notifications

Hi Natalie,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 25, 2024 20:16
• 0 votes

1. Community
2. Support Forum
3. Not getting Password Reset Email

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• September 25, 2024 20:14
• 0 votes

1. Community
2. Support Forum
3. Refund

Hi Shanon,  Welcome to Box Community and glad to assist! For your refund queries, please contact our Cancellation team via cancel@box.com.  Thanks for posting! 

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• Rona
• September 25, 2024 20:12
• 0 votes

1. Community
2. Support Forum
3. Unable to Upload PDF Documents After Opening in Adobe Reader (Box on Android)

Hi Maxim,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 25, 2024 20:10
• 0 votes

1. Community
2. Support Forum
3. Confirmation email has expired

Hi Majid,  Welcome to Box Community and glad to assist!  Once your confirmation email has expired, we can't resend a new one. However, you can reset your password to complete your Box setup.  To re...

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• Rona
• September 25, 2024 20:08
• 0 votes

1. Community
2. Support Forum
3. access to box

Hi there,  Welcome to Box Community and glad to assist! Are you trying to setup a new account when this error occurred? For more context, please attach a screenshot of this error.  We'd love to fur...

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• Rona
• September 25, 2024 20:03
• 0 votes

1. Community
2. Support Forum
3. Changing Name on Saved Files

Hi Lesley, Welcome to Box Community and glad to assist! You may want to confirm if you have 'Editor' permission to rename files or folders that you have access with. If not, you should reach out to...

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• Rona
• September 25, 2024 19:56
• 0 votes

1. Community
2. Support Forum
3. BoxDrive MacOS 15

Hi Chris, Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal help...

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• Rona
• September 25, 2024 19:39
• 0 votes

1. Community
2. Support Forum
3. I have the same issue

Hi Ayako,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 25, 2024 19:31
• 0 votes

1. Community
2. Support Forum
3. I already have a free account with box but my company just purchased business plan and is not able to add my account as a user to the business account.

Hi Jola,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 25, 2024 19:10
• 0 votes