Rona

1. Community
2. Support Forum
3. Usage Storage Size is wrong

Hi there, Welcome to Box Community and glad to assist!  Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may tak...

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• Rona
• September 20, 2024 20:43
• 0 votes

1. Community
2. Support Forum
3. Delete a custom app entirely from Custom Apps Manager

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 20, 2024 20:41
• 0 votes

1. Community
2. Support Forum
3. Cannot reopen a file after renaming it

Hi Matt,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 20, 2024 20:40
• 0 votes

1. Community
2. Support Forum
3. Cannot enable MFA

Hi Andrew,  Welcome to Box Community and glad to assist!  The Security tab in Admin Console is currently available on Enteprise and Enteprise Plus accounts. If you need to access this section, plea...

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• Rona
• September 20, 2024 20:38
• 0 votes

1. Community
2. Support Forum
3. Missing right click menu in certain files and folders

Hi Yves, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 20, 2024 20:31
• 1 vote

1. Community
2. Support Forum
3. Dominique Erney

Hi Tamara, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 20, 2024 20:20
• 0 votes

1. Community
2. Support Forum
3. Storage limit exceeded

Hi Christian, Welcome to Box Community and glad to assist!  It shows you've reached your storage allocation. Your current plan has unlimited storage but your Box Administrator can still limit your ...

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• Rona
• September 20, 2024 20:12
• 0 votes

1. Community
2. Support Forum
3. Getting an error when trying to link a personal email

Hi there,  Welcome to Box Community and glad to assist! Can we confirm your error while trying to link your email address? Kindly attach your screenshot in the forum.  We'd love to further assist! 

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• Rona
• September 20, 2024 20:01
• 0 votes

1. Community
2. Support Forum
3. Adding verification code to domain setting (to change role from member to co-admin)

Hi Seine, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 20, 2024 19:58
• 0 votes

1. Community
2. Support Forum
3. Change mail adres of main user.

Hi Douglas,  Welcome to Box Community and glad to assist! The end user can change their default email address on Box.  You can start by adding an email address: Log in to box.com and navigae to yo...

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• Rona
• September 20, 2024 19:52
• Edited
• 0 votes