Rona

1. Community
2. Support Forum
3. I haven't received the password reset email

Hi there,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address is not on our bounce or suppression list.  Please check your Spam/Junk email ...

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• Rona
• April 21, 2025 21:23
• 0 votes

1. Community
2. Support Forum
3. Unable to Access Box

Hi there, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 21, 2025 21:21
• 0 votes

1. Community
2. Support Forum
3. Upgrade my account and verify account

Hi there,  Welcome to Box Community and glad to assist! To accomplish your upgrade, please reach out through box.com/pricing where you could hop on and chat with a Sales Representative.  We'd love ...

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• Rona
• April 21, 2025 21:19
• 0 votes

1. Community
2. Support Forum
3. I can't upgrade

Hi there, Welcome to Box Community and glad to assist! I see that this error keeps you from upgrading your Box account. In that case, please reach out through box.com/pricing where you could hop on...

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• Rona
• April 21, 2025 21:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. Downgrading your plan

Hi there,  Welcome to Box Community and glad to assist!  To find out how you could downgrade your plan, please reach out to our Cancellation team through 'cancel@box.com.' Thanks for posting! 

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• Rona
• April 21, 2025 21:09
• 0 votes

1. Community
2. Support Forum
3. Refund for unintentional subscription

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• April 21, 2025 21:06
• 0 votes

1. Community
2. Support Forum
3. External user got new phone; now cannot receive codes or log into Box

Hi Hope,  Welcome to Box Community and glad to assist!  For security and privacy reasons, kindly have your external user to reach out to Box Support.  Moreover, due to the nature of the user's issu...

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• Rona
• April 21, 2025 21:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. Account is not logging on Box drive

Hi Walter, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• April 21, 2025 20:49
• 0 votes

1. Community
2. Support Forum
3. Missing files after a "Move" to Onedrive

Hi Matt, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• April 21, 2025 20:47
• 0 votes

1. Community
2. Support Forum
3. Link issues

Hi Roxie,  Welcome to Box Community and glad to assist!  For more context, can we confirm which was actually deleted? Did you deleted the file or its shareable link?  If the shared link has been re...

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• Rona
• April 21, 2025 20:37
• Edited
• 0 votes