Rona

1. Community
2. Support Forum
3. WHY IS IT SO HARD TO SUBMIT A SUPPORT TICKET ON BOX?

Hi Stephen,  Welcome to Box Community and glad to assist!  Your ability to create a ticket will vary according to your account type. For more details, please visit this article. Meanwhile, can you ...

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• Rona
• September 06, 2024 22:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive stopped displaying files on two different computers yesterday.

Hi David,  Welcome to Box Community and glad to assist!  Can we confirm your current Box version and Operating System?  We'd love to further assist! 

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• Rona
• September 06, 2024 21:56
• 0 votes

1. Community
2. Support Forum
3. Box file on Desktop

Hi Brian,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 06, 2024 20:34
• 0 votes

1. Community
2. Support Forum
3. Box Drive Sync Issue

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 06, 2024 20:20
• 0 votes

1. Community
2. Support Forum
3. add new domain to box

Hi JP,  Welcome to Box Community and glad to assist!  Only primary admins, not co-admins, can add managed domains. Managed domains consist of only second-level and top-level domains, also known as...

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• Rona
• September 06, 2024 20:17
• 0 votes

1. Community
2. Support Forum
3. API Calls Limit

Hi there, Welcome to Box Community and glad to assist! For your API related questions, contact our Developer team. You can post your question to community.box.com.  Thanks for posting!

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• Rona
• September 06, 2024 20:05
• 0 votes

1. Community
2. Support Forum
3. Even though an access token is obtained using JWT authentication, an error occurs when calling the API.

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 06, 2024 20:04
• 0 votes

1. Community
2. Support Forum
3. After creating a folder in local box , not getting folder Details immediately through the BOX API

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 06, 2024 20:02
• 0 votes

1. Community
2. Support Forum
3. Get all users API not working

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 06, 2024 19:59
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage usage or number of files in My Account

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 06, 2024 19:57
• 0 votes