Rona

1. Community
2. Support Forum
3. Storage account full

Hi Beth, Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incr...

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• Rona
• April 15, 2025 22:33
• 0 votes

1. Community
2. Support Forum
3. Storage says full but isn't

Hi Hugo, Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incr...

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• Rona
• April 15, 2025 22:32
• 0 votes

1. Community
2. Support Forum
3. Free space not showing up despite deleting and emptying Trash

Hi there, Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it inc...

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• Rona
• April 15, 2025 22:31
• 0 votes

1. Community
2. Support Forum
3. Storage full

Hi there, Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it inc...

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• Rona
• April 15, 2025 22:26
• 0 votes

1. Community
2. Support Forum
3. Storage Usage Or File Count In My Account Is Incorrect

Hi Hector,  Welcome to Box Community and glad to assist!  It shows that you only have access to shared folders. At this rate,  reach out to the folder owner and make sure that this user hasn't reac...

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• Rona
• April 15, 2025 22:22
• 0 votes

1. Community
2. Support Forum
3. Reported storage size does not match the actual storage size

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 15, 2025 22:18
• 0 votes

1. Community
2. Support Forum
3. Enforce "Make Available Online Only" on workstations with Box Drive

Hi Mike, Welcome to Box Community and glad to assist!  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal help...

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• Rona
• April 15, 2025 22:17
• 0 votes

1. Community
2. Support Forum
3. refund

Hi Brandon,  Welcome to Box Community and glad to assist!  If you can't cancel your Box plan through your Box account. Please contact our cancellation team via cancel@box.com. Thanks for posting! 

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• Rona
• April 15, 2025 22:15
• 0 votes

1. Community
2. Support Forum
3. 403 error client does not have permission to get URL

Hi Anya,  Welcome to Box Community and glad to assist!  If the user can't access your URL link, can you have him/her to log in through  https://app.box.com/login?  If it works, please have your inv...

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• Rona
• April 15, 2025 22:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upgradation did not work

Hi Sankar,  Welcome to Box Community and glad to assist!  Looks like you're having error upgrading your account. In order for us to assist, please visit our Sales team via box.com/pricing where you...

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• Rona
• April 15, 2025 22:04
• 0 votes