Rona

1. Community
2. Support Forum
3. External Box User who has no access to current MFA or Box Backup Codes

Hi Vincent,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• April 15, 2025 21:59
• 0 votes

1. Community
2. Support Forum
3. Delete this account

Hi Thais,  Welcome to Box Community and glad to assist!  If you can't cancel your Box plan through your Box account. Please contact our cancellation team via cancel@box.com. Thanks for posting! 

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• Rona
• April 15, 2025 21:56
• 0 votes

1. Community
2. Support Forum
3. Please cancel my subscription

Hi Herni,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• April 15, 2025 21:55
• 0 votes

1. Community
2. Support Forum
3. Account has been wiped with no notice

Hi Elicia, Welcome to Box Community and glad to assist! Upon checking, you only have a shared folder in your Box account. Please reach out to the folder owner to access the shared folder.  Thanks f...

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• Rona
• April 15, 2025 21:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. Two Factor Authentication

Hi Susan,  Welcome to Box Community and glad to assist!  It shows that the Multi-Factor Authentication is not enabled in your Box account. If you're trying to reconfigure your MFA, try the followin...

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• Rona
• April 15, 2025 21:41
• 0 votes

1. Community
2. Support Forum
3. cancel my account

Hi John,  Welcome to Box Community and glad to assist!  If you can't cancel your Box plan through your Box account. Please contact our cancellation team via cancel@box.com. Thanks for posting! 

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• Rona
• April 15, 2025 20:46
• 0 votes

1. Community
2. Support Forum
3. What the XXXX payment!!

Hi Ilsoon,  Welcome to Box Community and glad to assist! It shows that you've already cancelled your Box subscription. For any additional questions you may have following your cancellation. You cou...

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• Rona
• April 15, 2025 20:44
• 0 votes

1. Community
2. Support Forum
3. Connecting error

Hi Aleksandr,  Welcome to Box Community and glad to assist!  FTPS is available to business and enterprise accounts — except trial accounts — for bulk migration of data. It is not available for pers...

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• Rona
• April 15, 2025 20:42
• 0 votes

1. Community
2. Support Forum
3. cancel account

Hi Ester,  Welcome to Box Community and glad to assist! It shows that you've already cancelled your Box subscription. For any additional questions you may have following your cancellation. You coul...

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• Rona
• April 15, 2025 20:32
• 0 votes

1. Community
2. Support Forum
3. Cancel my subscription

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep let us know if you need further assistance.  Thanks for posting!

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• Rona
• April 15, 2025 20:27
• 0 votes