Two Factor Authentication

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Susan Griesse

• 8 days ago

Hi - I switched my 2FA to my cell number, but one of my business partners needs a different 2FA.  I'm trying to switch back, but am getting an error message stating that I am already set up.  When I enter the code, the system states that my code is invalid. Please help!

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  Rona

  • 7 days ago

  Hi Susan, 

  Welcome to Box Community and glad to assist! 

  It shows that the Multi-Factor Authentication is not enabled in your Box account. If you're trying to reconfigure your MFA, try the following: 

  • Updating your browser to the latest version
  • Clearing your browser's cache

  Please close and re-launch your browser then try again. 

  Hope it helps! 

   

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