Rona

1. Community
2. Support Forum
3. Cancel Free Trial and Delete My Account

Hi Yiwen,  Welcome to Box Community and glad to assist!  It shows that you've successfully deleted your account. If you need more details regarding your cancellation, you can reach out to our Cance...

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• Rona
• July 19, 2024 20:32
• 0 votes

1. Community
2. Support Forum
3. create new ticket

Hi Prashanka,  Welcome to Box Community and glad to assist! Seems that you need assistance from Box Product Support. If so, could you provide more information regarding your query?  We'd love to fu...

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• Rona
• July 19, 2024 20:26
• 0 votes

1. Community
2. Support Forum
3. Cannot download the files

Hi Rafal, Welcome to Box Community and glad to assist! If you are encountering problems downloading files from your Box account, we recommend that you try: Updating your browser to the latest vers...

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• Rona
• July 19, 2024 20:23
• 0 votes

1. Community
2. Support Forum
3. You don't have sufficient permission to upload this file.

Hi Burak,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• July 19, 2024 19:58
• 0 votes

1. Community
2. Support Forum
3. How to create a QR Code to set up a BOX

Hi Jun,  Welcome to Box Community and glad to assist!  If a user couldn't log in due to their Multi-Factor Authentication. Please have the affected user to reach out to Box Product Support and crea...

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• Rona
• July 19, 2024 19:53
• 0 votes

1. Community
2. Support Forum
3. This shared file or folder link has been removed

Hi Natalia,  Welcome to Box Community and glad to assist!  Your shared link error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever...

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• Rona
• July 19, 2024 19:41
• 0 votes

1. Community
2. Support Forum
3. Trouble downloading old link with new password

Hi Michael, Welcome to Box Community and glad to assist!  Your shared link error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever ...

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• Rona
• July 19, 2024 19:39
• 0 votes

1. Community
2. Support Forum
3. Need to change our admin default email

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• July 19, 2024 19:30
• 0 votes

1. Community
2. Support Forum
3. Unable to access account with email address

Hi Douglas,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• July 19, 2024 19:27
• 0 votes

1. Community
2. Support Forum
3. フォルダの削除ができません。

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• July 19, 2024 19:26
• 0 votes