Rona

1. Community
2. Support Forum
3. This shared link will be disabled on Aug 11

Hi Jim,  Welcome to Box Community and glad to assist!  Please get in touch with the file owner to modify or extend the shared link's expiration date. To set an expiration date on a shared link:  I...

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• Rona
• July 16, 2024 19:57
• 0 votes

1. Community
2. Support Forum
3. no version history in Box

Hi Kristina, Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• July 16, 2024 19:33
• 0 votes

1. Community
2. Support Forum
3. No longer able to copy document text from Box preview.

Hi Kimiko, Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• July 16, 2024 19:30
• 0 votes

1. Community
2. Support Forum
3. Box app won't start

Hi Muhammad,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  T...

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• Rona
• July 16, 2024 19:25
• 0 votes

1. Community
2. Support Forum
3. I need a refund immediately

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• July 16, 2024 19:21
• 0 votes

1. Community
2. Support Forum
3. Not able to access folders for which I've been invited

Hi Manuel,  Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works closely with Box Premier Serv...

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• Rona
• July 16, 2024 19:20
• 0 votes

1. Community
2. Support Forum
3. Box Drive PDF Viewing Issue_Files cannot be found

Hi Yanwei,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Tha...

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• Rona
• July 16, 2024 19:18
• 0 votes

1. Community
2. Support Forum
3. Storage Used is showing incorect totals

Hi Andre, Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• July 16, 2024 19:16
• 0 votes

1. Community
2. Support Forum
3. Folder not showing for new user

Hi Megan,  Welcome to Box Community and glad to assist! While we investigate, can you confirm if you received the collaboration invitation to access affected folder? If so, is there an error messag...

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• Rona
• July 16, 2024 19:15
• 0 votes

1. Community
2. Support Forum
3. Box app doesn´t open

Hi João,  Welcome to Box Community and glad to assist! While we investigate, we'd appreciate if you could confirm your Operating System and your current Box version.  We'd love to further assist!

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• Rona
• July 16, 2024 19:12
• 0 votes