Rona

1. Community
2. Support Forum
3. Cancel trial

Hi Matilda,  Welcome to Box Community and glad to assist!  It shows that you've already cancelled your Box subscription, if you have additional question(s) please reply in this forum.  Thanks for p...

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• Rona
• July 01, 2024 19:15
• 0 votes

1. Community
2. Support Forum
3. Free Space Decreased after Free Trial

Hi there,  Welcome to Box Community and glad to assist!  In regards to your previous subscription, You could consult this with our Billing team via billing@box.com.  Thanks for posting!

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• Rona
• June 28, 2024 22:40
• 0 votes

1. Community
2. Support Forum
3. Copy and Paste not working

Hi Crosby,  Welcome to Box Community and glad to assist! Can we confirm where this issue occurs? Are you experiencing through box.com or your local Box folder?  We'd love to further assist! 

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• Rona
• June 28, 2024 22:37
• 0 votes

1. Community
2. Support Forum
3. Downloading files

Hi Jo,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 28, 2024 22:04
• 0 votes

1. Community
2. Support Forum
3. Account storage full, but it is not full

Hi Weston,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these to...

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• Rona
• June 28, 2024 22:02
• 0 votes

1. Community
2. Support Forum
3. Storage full but I deleted all files since 1 month

Hi there,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these tot...

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• Rona
• June 28, 2024 22:00
• 0 votes

1. Community
2. Support Forum
3. No files but 9GB used out of 50GB. 

Hi Andy,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these tota...

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• Rona
• June 28, 2024 21:59
• 0 votes

1. Community
2. Support Forum
3. Almost out of space

Hi Mark,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these tota...

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• Rona
• June 28, 2024 21:58
• 0 votes

1. Community
2. Support Forum
3. ACCOUNT STORAGE LIMIT REACHED

Hi Barbara, Welcome to Box Community and glad to assist!  It shows that you've reached your allotted storage. You can modify your limit and increase it by contacting your Box Administrator.  To che...

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• Rona
• June 28, 2024 21:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Data accuracy issues around user storage size.

Hi Heidi,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• June 28, 2024 21:51
• 0 votes