Rona

1. Community
2. Support Forum
3. Help for support

Hi there,  Welcome to Box Community and glad to assist!  If you need support, you may use this Community forum and let us know how we could assist.  We'd love to further assist! 

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• Rona
• June 25, 2024 21:59
• 0 votes

1. Community
2. Support Forum
3. I want to find an old version of a file, but there is no version history! How can I retrieve an old version!!!

Hi Ghia, Welcome to Box Community and glad to assist! It shows that you don't own any file or folder in your Box account. You must be accessing your shared file's version history and if you're unab...

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• Rona
• June 25, 2024 21:56
• 0 votes

1. Community
2. Support Forum
3. how can i contact support?

Hi Georgina,  Welcome to Box Community and glad to assist! You can contact Box Product Support for any product inquries/issues. Meanwhile, if it's related to your plan and payments you can email bi...

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• Rona
• June 25, 2024 21:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. help please

Hi Daniel,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Tha...

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• Rona
• June 25, 2024 21:37
• 0 votes

1. Community
2. Support Forum
3. Desktop App Not Syncing

Hi Jolie,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• June 25, 2024 21:36
• 0 votes

1. Community
2. Support Forum
3. No longer able to copy Word doc text from Box preview.

Hi Matt,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 25, 2024 21:35
• 0 votes

1. Community
2. Support Forum
3. Storage

Hi Manuel,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 25, 2024 21:32
• 0 votes

1. Community
2. Support Forum
3. Error "A new version of Boxdrive has been installed over an older version"

Hi there,  Welcome to Box Community and glad to assist!  Please uninstall your Box Drive application:  Windows: IMPORTANTAny content in your Box Drive desktop location that has not yet successfull...

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• Rona
• June 25, 2024 21:30
• 0 votes

1. Community
2. Support Forum
3. BoxFolder#getSize of Java SDK returns 0

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 25, 2024 21:26
• 0 votes

1. Community
2. Support Forum
3. Free space not accurate - can support please run script?

Hi Heidi,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 25, 2024 21:25
• 0 votes