Rona

1. Community
2. Support Forum
3. Storage is full but there is no file

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• June 24, 2024 15:40
• 0 votes

1. Community
2. Support Forum
3. Box storage usage is wrong

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 24, 2024 15:38
• 0 votes

1. Community
2. Support Forum
3. Error message: can't invite deactivated user to collaborate

Hi Ana,  Welcome to Box Community and glad to assist!  Collaboration requires user log in and if the account is deactivated this error is likely to occur. You can only invite active Box account(s) ...

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• Rona
• June 24, 2024 15:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Recover incorrect used data , used of total

Hi Ken,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 24, 2024 14:57
• 0 votes

1. Community
2. Support Forum
3. It's all gone?

Hi Ginger,  Welcome to Box Community and glad to assist!  It seems that you're looking for your collaborated files/folders.  When a collaborated file/folder has disappeared, please contact the owne...

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• Rona
• June 24, 2024 14:55
• 0 votes

1. Community
2. Support Forum
3. Refund Request

Hi Evan, Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console > ...

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• Rona
• June 24, 2024 14:04
• 0 votes

1. Community
2. Support Forum
3. Advanced Tools in Shuttle

Hi Kevin,  Welcome to Box Community and glad to assist!  To enable Advanced Shuttle, you can reach out to our Sales team and use our Live Chat funtion at https://www.box.com/pricing Thanks for post...

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• Rona
• June 21, 2024 21:55
• 0 votes

1. Community
2. Support Forum
3. Box Drive not syncing to Box Internet and vice versa

Hi Malaika,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 21, 2024 21:50
• 0 votes

1. Community
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi Scott,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 21, 2024 21:49
• 0 votes

1. Community
2. Support Forum
3. Cant share files with someone else

Hi Aida,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• June 21, 2024 21:11
• 0 votes