Rona

1. Community
2. Support Forum
3. Upgrade through an agency

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. If you have additional questions, please reply through this forum.  We'd love t...

• View comment
• Rona
• June 19, 2024 21:32
• 0 votes

1. Community
2. Support Forum
3. I want to change from member to co-manager.

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

• View comment
• Rona
• June 19, 2024 21:31
• 0 votes

1. Community
2. Support Forum
3. Upgrade storage

Hi Tracy,  Welcome to Box Community and glad to assist! To modify your account settings such as your storage allocation, please contact your Box Administrator.  To find out who's Box Admin: Sign in...

• View comment
• Rona
• June 19, 2024 21:28
• 0 votes

1. Community
2. Support Forum
3. Adding a user that already has an account

Hi Charles,  Welcome to Box Community and glad to assist!  Does the user already have a paid Box account linked to his email address? At this rate, you won't be able to successfully add the user to...

• View comment
• Rona
• June 19, 2024 21:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to highlight & copy text in preview

Hi James,  Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works closely with Box Support. At t...

• View comment
• Rona
• June 19, 2024 21:05
• 0 votes

1. Community
2. Support Forum
3. 2FA for external collaborators using otp

Hi Vineet,  Welcome to Box Community and glad to assist! First, you can enable 2-Step Login Verification for External Users.  Go to Admin Console > Enterprise Settings > Security. In the 2-Step Lo...

• View comment
• Rona
• June 19, 2024 21:02
• 0 votes

1. Community
2. Support Forum
3. Download file causes app to become unresponsive

Hi Greg,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

• View comment
• Rona
• June 19, 2024 20:48
• 0 votes

1. Community
2. Support Forum
3. Uploads missing

Hi Joe,  Welcome to Box Community and glad to assist! Looks like we'll be needing information regarding your upload,  Does your upload went through successfully?  Where was the files uploaded, did...

• View comment
• Rona
• June 19, 2024 20:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. New Email and MFA

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

• View comment
• Rona
• June 19, 2024 20:28
• 0 votes

1. Community
2. Support Forum
3. Can not copy .

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

• View comment
• Rona
• June 19, 2024 20:02
• 0 votes