Rona

1. Community
2. Support Forum
3. Storage cannot be increased

Hi there,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these tot...

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• Rona
• June 11, 2024 21:24
• 0 votes

1. Community
2. Support Forum
3. Deleted files needs to be restored

Hi Nidhinkrishnan,  Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Serv...

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• Rona
• June 11, 2024 21:23
• 0 votes

1. Community
2. Support Forum
3. Uploading to Box

Hi Deb,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks f...

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• Rona
• June 11, 2024 21:19
• 0 votes

1. Community
2. Support Forum
3. Trouble with transfer admin

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 11, 2024 21:17
• 0 votes

1. Community
2. Support Forum
3. New User not receiving confirmation email

Hi Ali,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks f...

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• Rona
• June 11, 2024 21:12
• 0 votes

1. Community
2. Support Forum
3. New BOX Users

Hi Evan,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 11, 2024 21:11
• 0 votes

1. Community
2. Support Forum
3. Link won’t access

Hi Aaniyah,  Welcome to Box Community and glad to assist!  At this rate, you should contact the owner/sender of your link in order to modify its settings so you could access the Box content.  Thank...

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• Rona
• June 11, 2024 21:09
• 0 votes

1. Community
2. Support Forum
3. not receiving resetting password email

Hi Suman,  Welcome to Box Community and glad to assist!  The email address you've indicated in this post is not registered to Box. This is why he's not receiving the password reset email.  In this ...

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• Rona
• June 11, 2024 21:04
• 0 votes

1. Community
2. Support Forum
3. My coworker is locked out of the two-factor authentication

Hi there,  Welcome to Box Community and glad to assist! We encourage you to inform your colleague to contact Product Support by submitting a new ticket here.  This way, a member from Product Suppor...

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• Rona
• June 11, 2024 20:47
• 0 votes

1. Community
2. Support Forum
3. This shared file or folder link has been removed or is unavailable to you.

Hi Yolanda,  Welcome to Box Community and glad to assist!  You only get this error while accessing a shared link and this error typically is caused by one of 3 things: Incorrect sharing permissio...

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• Rona
• June 11, 2024 20:25
• 0 votes