Rona

1. Community
2. Support Forum
3. I can not save anything to my box (cloud) account from my Windows computer?

Hi Cary,  Welcome to Box Community and glad to assist! In order to get a closer look, can you confirm the following?  How do you save files, can you walk us through your workflow?  Do you have a l...

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• Rona
• June 11, 2024 20:16
• 0 votes

1. Community
2. Support Forum
3. Reduce number of license

Hi Kawai,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• June 11, 2024 20:13
• 0 votes

1. Community
2. Support Forum
3. Free Trial cancelation

Hi Jean,  Welcome to Box Community and glad to assist! It shows that you've already cancelled your Box subscription. If you have follow up questions regarding your cancellation, please email us thr...

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• Rona
• June 11, 2024 20:11
• 0 votes

1. Community
2. Support Forum
3. Need to install outlook add-in in outlook 2021

Hi Jonathan,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 11, 2024 20:09
• 0 votes

1. Community
2. Support Forum
3. Billing

Hi Lotte,  Welcome to Box Community and glad to assist! Kindly reach out to our Cancellation team to do these changes for your seats/licenses. To do so, you can email them via cancel@box.com.  Rest...

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• Rona
• June 11, 2024 20:02
• 0 votes

1. Community
2. Support Forum
3. Can't edit documents I have editor status in.

Hi Charles,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 11, 2024 17:36
• 0 votes

1. Community
2. Support Forum
3. Wrong storage space

Hi there,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these tot...

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• Rona
• June 11, 2024 17:33
• 0 votes

1. Community
2. Support Forum
3. My coworker is locked out of his 2 step Authenticator

Hi William,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• June 11, 2024 17:32
• 0 votes

1. Community
2. Support Forum
3. error invalid user in box drive

Hi Gustavo,  Welcome to Box Community and glad to assist! To get a closer look, you please confirm the following?  Can you attach a screenshot of your error in this Community post? Your Operating ...

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• Rona
• June 11, 2024 15:20
• 0 votes

1. Community
2. Support Forum
3. How do I integrate apps like adobe or slack?

Hi Lisa,  Welcome to Box Community and glad to assist!  Once you've confirmed that your Box Administrator has enabled integrations with Box for Adobe or Box for Slack. You can visit the following a...

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• Rona
• June 11, 2024 15:10
• 0 votes