Rona

1. Community
2. Support Forum
3. Storage reflecting incorrectly

Hi there,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these tot...

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• Rona
• June 03, 2024 20:38
• 0 votes

1. Community
2. Support Forum
3. Cancel trial

Hi Chris,  Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console ...

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• Rona
• June 03, 2024 20:36
• 0 votes

1. Community
2. Support Forum
3. Can't set password on Google-connected account

Hi Misha, Welcome to Box Community and glad to assist! To reset the password for your Box account, follow this process: Visit https://app.box.com/reset and enter the email address associated with ...

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• Rona
• June 03, 2024 20:31
• 0 votes

1. Community
2. Support Forum
3. undefined is not an object (evaluating 'this.pdfjsLib.GlobalWorkerOptions')

Hi Alicia,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 03, 2024 20:14
• 0 votes

1. Community
2. Support Forum
3. Changing my email address

Hi Mia,  Welcome to Box Community and glad to assist! To change your email address, you should start by adding a new email.  Login to box.com and navigate to Account Settings. Scroll down to Add ...

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• Rona
• June 03, 2024 20:12
• 0 votes

1. Community
2. Support Forum
3. Account deletion

Hi there,  Welcome to Box Community and glad to assist!  To end your Box subscription, you can either downgrade to a free individual plan or cancel your Box account.  Canceling a Personal Pro Accou...

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• Rona
• June 03, 2024 20:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. Sharing is not clear

Hi Erik,  Welcome to Box Community and glad to assist! If the your purpose of sharing your Box files is to grant preview access. You can create an open shared link at no additional cost.  With simp...

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• Rona
• June 03, 2024 20:00
• 0 votes

1. Community
2. Support Forum
3. Hi, My Box is full even though i deleted and emptied trash.

Hi Tim,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these total...

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• Rona
• June 03, 2024 19:51
• 0 votes

1. Community
2. Support Forum
3. 4.1 GB of 10.0 GB used but no files synced (empty)

Hi Eduardo,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these t...

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• Rona
• June 03, 2024 19:50
• 0 votes

1. Community
2. Support Forum
3. Delete a co-admin

Hi Bob,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• June 03, 2024 19:36
• 0 votes