Rona

1. Community
2. Support Forum
3. Adding Box for Office could not be verified

Hi Johnathan,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 24, 2024 20:22
• 0 votes

1. Community
2. Support Forum
3. Only some of them deleted files have been restored. How can I restore all files?

Hi Sandy,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 24, 2024 20:19
• 0 votes

1. Community
2. Support Forum
3. Deactivated account

Hi Ann,  Welcome to Box Community and glad to assist! You may contact our Billing team to address your reactivation request. To do so, you can contact our Billing team through billing@box.com or op...

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• Rona
• May 24, 2024 20:16
• 0 votes

1. Community
2. Support Forum
3. Shareable link doesn't appear when right clicking on folder - Windows 10

Hi Amy,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 24, 2024 20:11
• 0 votes

1. Community
2. Support Forum
3. File cannot be opened from Box drive with Download is disabled message.

Hi Yuichiro,  Welcome to Box Community and glad to assist! Looks like you're only accessing shared files and folders from your account. And to address this error, please reach out to the file owner...

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• Rona
• May 24, 2024 20:09
• 0 votes

1. Community
2. Support Forum
3. Box sign - specifying recipients when including multiple documents

Hi David, Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. At t...

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• Rona
• May 24, 2024 20:02
• 0 votes

1. Community
2. Support Forum
3. I deleted a user and an entire folder is lost

Hi David,  Welcome to Box Community and glad to assist! Looks like you're currently subscribed on Box's free individual account. Do you have an alternate Box account where the user deletion took pl...

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• Rona
• May 24, 2024 20:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. Request to manually reset Box

Hi Eleonora, Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. A...

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• Rona
• May 24, 2024 19:54
• 0 votes

1. Community
2. Support Forum
3. Help support problems with 2FA

Hi Nuttaphon,  Welcome to Box Community and glad to assist! Our support team can only help address your MFA issue by contacting us using your affected Box account.  Using the Box email you're havin...

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• Rona
• May 24, 2024 18:35
• 0 votes

1. Community
2. Support Forum
3. Change phone number

Hi Maurício,  Welcome to Box Community and glad to assist! Our support team can only help address your MFA issue by contacting us using your affected Box account.  Using the Box email you're having...

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• Rona
• May 24, 2024 18:33
• 0 votes