Rona

1. Community
2. Support Forum
3. Need to update email address on account

Hi there, Welcome to Box Community and glad to assist! When changing your primary email address, you can only link it to an email that's not yet associated with Box. Additionally, we cannot merge (...

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• Rona
• May 23, 2024 22:01
• Edited
• 0 votes

1. Community
2. Support Forum
3. Shorten File Path Names

Hi Riley,  Welcome to Box Community and glad to assist! As of this writing, Box does not have this functionality where you can automatically shorten your file path(s). Instead, to shorten file path...

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• Rona
• May 23, 2024 21:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box on the desktop not syncing with web app - Mabook Air

Hi Christian,  Welcome to Box Community and glad to assist! Please proceed and manually reset your Box Drive application.  Quit Box Drive if it is running. Download and open the Box Reset Tool zip...

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• Rona
• May 23, 2024 21:44
• 0 votes

1. Community
2. Support Forum
3. Make Available Offline simply doesn't work

Hi Bernd,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 23, 2024 21:38
• 0 votes

1. Community
2. Support Forum
3. Users with Free accounts cannot merge into Enterprise accounts

Hi Cherie,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 23, 2024 21:35
• 0 votes

1. Community
2. Support Forum
3. Want to cancel free trial and money has already been taken

Hi Peter, Welcome to Box Community and glad to assist! Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console > ...

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• Rona
• May 23, 2024 20:47
• 0 votes

1. Community
2. Support Forum
3. cancel free trial and refund

Hi Norah,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• May 23, 2024 20:44
• 0 votes

1. Community
2. Support Forum
3. Wrong level upgrade

Hi Tori,  Welcome to Box Community and glad to assist! You can get in touch with our Sales team and use our Live Chat function via box.com/pricing so we could help with your Box upgrade.  Thanks fo...

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• Rona
• May 23, 2024 20:42
• 0 votes

1. Community
2. Support Forum
3. Client ID unauthorized using api

Hi Albert,  Welcome to Box Community and glad to assist!  For your API related questions, please head over to  forum.box.com in order to work with our Developer team.  Thanks for posting!

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• Rona
• May 23, 2024 20:41
• 0 votes

1. Community
2. Support Forum
3. I cannot change my email I need to remove my email

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 23, 2024 20:35
• 0 votes