Rona

1. Community
2. Support Forum
3. Please clear my folder

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• May 20, 2024 20:23
• 0 votes

1. Community
2. Support Forum
3. There was an error while trying to add new email to my account

Hi Ali, Welcome to Box Community and happy to assist!  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.  At t...

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• Rona
• May 20, 2024 20:21
• 0 votes

1. Community
2. Support Forum
3. unable to create a folder in box

Hi Hui,  Welcome to Box Community and glad to assist! It appears that only your primary Admin and Co-Admins can create new folders. At this rate, please reach out to your primary Admin to modify th...

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• Rona
• May 20, 2024 20:18
• 0 votes

1. Community
2. Support Forum
3. about Updating BOX drives and folders

Hi there,  Welcome to Box Community and glad to assist! If you're actively working and updating files on Box. And your collaborators are having issues accessing those items you put out. You might w...

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• Rona
• May 20, 2024 19:55
• 0 votes

1. Community
2. Support Forum
3. Change email address

Hi Wendy,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• May 20, 2024 19:36
• 0 votes

1. Community
2. Support Forum
3. Reactive Account

Hi Alma,  Welcome to Box Community and glad to assist! It's best if you could  advice the account owner to contact our Billing team to find out what her options are. In order to sign up with Box su...

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• Rona
• May 20, 2024 19:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage - run script to fix storage size.

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• May 20, 2024 19:23
• 0 votes

1. Community
2. Support Forum
3. "22Gb used of 10Gb capacity" even though I have no files on box!

Hi Michael,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if y...

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• Rona
• May 20, 2024 19:23
• 0 votes

1. Community
2. Support Forum
3. PDF not supported / Download not possible

Hi Lars,  Welcome to Box Community and glad to assist! Are you having trouble in both preview and download? If so, please attach a screenshot of your error if there's any.  We'd love to further ass...

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• Rona
• May 20, 2024 19:21
• 0 votes

1. Community
2. Support Forum
3. Email is already in use, not associated with our enterprise.

Hi Tyler,  Welcome to Box Community and glad to assist! Thanks for taking your time to use this Community forum in your attempt to address your query. At this rate,  you should contact your Box Adm...

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• Rona
• May 20, 2024 19:09
• Edited
• 0 votes