Rona

1. Community
2. Support Forum
3. folder(s) moved to undesignated location

Hi there, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 20, 2024 19:01
• 0 votes

1. Community
2. Support Forum
3. I want to cancel my trial

Hi Jeff,  Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console >...

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• Rona
• May 17, 2024 22:18
• 0 votes

1. Community
2. Support Forum
3. Download request for Box Tools after download.

Hi there,  Welcome to Box Community and glad to assist!  If you're still prompted to install Box Tools even after you've installed it, please follow the steps from this Community article, Continiou...

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• Rona
• May 17, 2024 22:15
• 0 votes

1. Community
2. Support Forum
3. Lost all my files

Hi there,  Welcome to Box Community and glad to assist!  You must be looking for your collaborated files. In this case, please reach out to the folder/file owner as your access may have been remove...

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• Rona
• May 17, 2024 22:01
• Edited
• 0 votes

1. Community
2. Support Forum
3. Uploading Document Error

Hi Geneice,  Welcome to Box Community and glad to assist!  Here are the recommended troubleshooting steps that will help fix your upload error. From which you can also find from this Community arti...

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• Rona
• May 17, 2024 21:54
• Edited
• 0 votes

1. Community
2. Support Forum
3. Request for resubmission

Hi Sayuri,  Welcome to Box Community and glad to assist! In order to setup your password, you can go ahead and generate a password reset.  Visit https://app.box.com/reset and enter the email addre...

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• Rona
• May 17, 2024 21:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. File Size doubles everytime a file is update in Box

Hi Jeremy, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 17, 2024 21:17
• 0 votes

1. Community
2. Support Forum
3. Box CLI bulk delete external (collaborator) users

Hi Patrick, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 17, 2024 21:15
• 0 votes

1. Community
2. Support Forum
3. Wrong Free storage

Hi Victor,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• May 17, 2024 21:01
• 0 votes

1. Community
2. Support Forum
3. Cancel Subscription

Hi Julie,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you need additional assistanace.  We'd lov...

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• Rona
• May 17, 2024 20:06
• 0 votes