Rona

1. Community
2. Support Forum
3. Link removed or unavailable to you

Hi Becca,   Welcome to Box Community and glad to assist!   This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the...

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• Rona
• May 13, 2024 21:40
• 0 votes

1. Community
2. Support Forum
3. Cache files

Hi Stephane, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 13, 2024 20:43
• 0 votes

1. Community
2. Support Forum
3. Capacity not correct

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• May 13, 2024 20:41
• 0 votes

1. Community
2. Support Forum
3. Account hacked

Hi there,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• May 13, 2024 20:38
• 0 votes

1. Community
2. Support Forum
3. User has moved a large amount of files to the trash. We need recover all the files that this user has moved to trash.

Hi Victor,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• May 13, 2024 20:02
• 0 votes

1. Community
2. Support Forum
3. wrong storage shown

Hi Erik,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• May 13, 2024 19:59
• 0 votes

1. Community
2. Support Forum
3. Failed to sync due to "Unexpected Error", how to solve it?

Hi Masahiro, Welcome to Box Community and glad to assist! We strongly recommend switching to Box Drive.  We firmly suggest for this change in your environment as Box Drive is the current Box deskto...

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• Rona
• May 13, 2024 19:57
• 0 votes

1. Community
2. Support Forum
3. I change my account emai

Hi there, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 13, 2024 19:55
• 0 votes

1. Community
2. Support Forum
3. Réinitialisation de mot de passe

Hi Coco, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Englis...

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• Rona
• May 13, 2024 19:50
• 0 votes

1. Community
2. Support Forum
3. Account size issues

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• May 13, 2024 19:40
• 0 votes