Rona

1. Community
2. Support Forum
3. Cannot paste the slide on Online PPT

Hi Kohei,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

• View comment
• Rona
• May 07, 2024 20:44
• 0 votes

1. Community
2. Support Forum
3. Export a list of taged folders

Hi Jakob,  Welcome to Box Community and glad to assist!  As of this message, we don't offer the feature you've asked about. For any product feature request or suggestions, we recommend you post you...

• View comment
• Rona
• May 07, 2024 20:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage Quota Reached

Hi Kelly,  Welcome to Box Community and glad to assist!  Looks like you're referring to one of your collaborated folders. Please reach out the folder owner and see if the user has reached his/her s...

• View comment
• Rona
• May 07, 2024 20:11
• 0 votes

1. Community
2. Support Forum
3. Guest user need to update MFA method due to phone change

Hi Samiul,  Welcome to Box Community and glad to assist!  The affected user should contact Product Support so we could help address his MFA issue. To do so, the user can create a new case here  and...

• View comment
• Rona
• May 07, 2024 20:04
• 0 votes

1. Community
2. Support Forum
3. I got charged for three acconts, I need only one!!!

Hi Vicente,  Welcome to Box Community and glad to assist!  We're sorry for your trouble and please reach out to our Billing team to address this isuse. Please create a new case or email billing@box...

• View comment
• Rona
• May 07, 2024 19:56
• 0 votes

1. Community
2. Support Forum
3. Disconnecting Box and Files from old computer

Hi Colby,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

• View comment
• Rona
• May 07, 2024 19:52
• 0 votes

1. Community
2. Support Forum
3. Ipad file access

Hi GO,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

• View comment
• Rona
• May 07, 2024 14:23
• 0 votes

1. Community
2. Support Forum
3. Box folders

Hi Maged,  Welcome  to Box Community and glad to assist!  To restore specific items in Trash: The steps below apply whether you’re selecting from search results or from all Trash items. Hover to h...

• View comment
• Rona
• May 06, 2024 22:21
• 0 votes

1. Community
2. Support Forum
3. Unable to access to shared files

Hi Fran,  Welcome to Box Community and glad to assist! Did you check if the email address that was used to invite you to their file/folder is the same with your email on Box?  If yes, look for your...

• View comment
• Rona
• May 06, 2024 22:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage space incorrect size

Hi Ashwani,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if y...

• View comment
• Rona
• May 06, 2024 21:48
• 0 votes