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Double Step Authentication - Box not generating QR code for authentication app

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Mauricio Borgonovo

Even though my double authentication was set up with text verification, it was not working - I was not getting a text to authenticate.  I decided to change to a verification app double authentication.  However, when I tried, and Box gave me two step instructions, in the first one, when Box generates a QR code for scanning - it did not generate it.  It seemed liked it was working on it, but it never revealed a QR a code so I cound not proceed to set it up.  How can I solve this

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  • Rona

    Hi Mauricio, 

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting! 

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  • Axel POUSSE-MARON

    Bonjour, j’ai exactement le même problème,

    Et je n’arrive pas non plus à mettre un téléphone comme mesure de double authentification, ni par mail, ...

    Merci d’avance

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