Rona

1. Community
2. Support Forum
3. Box Managed User

Hi Tiffany,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 06, 2024 21:45
• 0 votes

1. Community
2. Support Forum
3. Double Step Authentication - Box not generating QR code for authentication app

Hi Mauricio,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 06, 2024 21:44
• 0 votes

1. Community
2. Support Forum
3. BOX ADMINISTRATOR TO RESEND EMAIL TO VERIFY MY EMAIL

Hi Therese, Welcome to Box Community and glad to assist! We've investigated our email server logs and it looks like the indicated email is not on our bounce or suppression list. Please check your S...

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• Rona
• May 06, 2024 21:42
• 0 votes

1. Community
2. Support Forum
3. Recover permanently deleted a folder

Hi Anish, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 06, 2024 21:39
• 0 votes

1. Community
2. Support Forum
3. Would be helpful if "other enterprise" email fix would be posted - same problem

Hi Cimbria, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 06, 2024 21:38
• 0 votes

1. Community
2. Support Forum
3. Cannot Sync - Problem Item

Hi Stephen,  Welcome to Box Community and glad to assist!  We strongly recommend switching to Box Drive.  We firmly suggest for this change in your environment as Box Drive is the current Box deskt...

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• Rona
• May 06, 2024 20:32
• 0 votes

1. Community
2. Support Forum
3. Storage is full but it isn't

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• May 06, 2024 20:31
• 0 votes

1. Community
2. Support Forum
3. Sync Downloads folder on macOS

Hi Brock,  Welcome to Box Community and glad to assist!  We strongly recommend switching to Box Drive.  We firmly suggest for this change in your environment as Box Drive is the current Box desktop...

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• Rona
• May 06, 2024 20:30
• 0 votes

1. Community
2. Support Forum
3. Zugriffsproblem ipad

Hi GO,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English...

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• Rona
• May 06, 2024 20:28
• 0 votes

1. Community
2. Support Forum
3. Cancel trial subscription

Hi Hanifa,  Welcome to Box Community and glad to assist!  We recommend using our self-serve option to cancel your Box subsctiption.  Canceling a Business or Enterprise Account Only the account admi...

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• Rona
• May 06, 2024 20:26
• 0 votes