Rona

1. Community
2. Support Forum
3. Change phone number and can't 2FA

Hi Maurício, Welcome to Box Community and glad to assist! Upon checking, the email address that you've indicated in this post does not have an account with Box.  At this rate, please feel free to s...

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• Rona
• May 06, 2024 20:23
• 0 votes

1. Community
2. Support Forum
3. <Personal Information Redacted>

Hi there,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• May 06, 2024 20:18
• 0 votes

1. Community
2. Support Forum
3. Unable to load or create new Relays after removing a folder that was in the previously created relay.

Hi Kateryna, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 06, 2024 20:16
• 0 votes

1. Community
2. Support Forum
3. list of files in a folder

Hi Robert,  Welcome to Box Community and glad to assist! As of this message, you can only list down your files (and folders) by running a Folders and Files Report.  Thanks for posting!   

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• Rona
• May 06, 2024 20:14
• 0 votes

1. Community
2. Support Forum
3. I would like to cancel my free trial before charges are incurred. Can you please submit this for me please?

Hi Ana,  Welcome to Box Community and glad to assist!  To cancel your Box subscription, please contact our Cancellation team by emailing cancel@box.com. Alternately, you can use our self-serve opti...

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• Rona
• May 06, 2024 19:27
• 0 votes

1. Community
2. Support Forum
3. Cant access files

Hi Abdullah,    Welcome to Box Community and glad to assist!    This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever create...

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• Rona
• May 06, 2024 19:23
• 0 votes

1. Community
2. Support Forum
3. Confusing: Is it online or offline?

Hi Rb, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 06, 2024 19:21
• 0 votes

1. Community
2. Support Forum
3. I need my storage fixed again.

Hi Christy,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if y...

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• Rona
• May 06, 2024 19:14
• 0 votes

1. Community
2. Support Forum
3. Storage limit reset

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• May 06, 2024 19:12
• 0 votes

1. Community
2. Support Forum
3. Box Storage

Hi Emre,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you need additional assistance.  We'd love ...

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• Rona
• May 06, 2024 19:10
• 0 votes