Rona

1. Community
2. Support Forum
3. Forgot password

Hi Michael,  Welcome to Box Community and glad to assist!  To update your password, please follow this process: Visit https://app.box.com/reset and enter the email address associated with your Box...

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• Rona
• March 31, 2025 22:19
• 0 votes

1. Community
2. Support Forum
3. Deactivated Email Account Can’t Login

Hi Jeff, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 31, 2025 22:16
• 0 votes

1. Community
2. Support Forum
3. Lost files/folders

Hi Anil,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the...

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• Rona
• March 31, 2025 22:08
• 0 votes

1. Community
2. Support Forum
3. I want a full refund

Hi Luke,  Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console >...

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• Rona
• March 31, 2025 21:47
• 0 votes

1. Community
2. Support Forum
3. Reactivating a deactivated user

Hi Douglas,  Welcome to Box Community and glad to assist!  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal ...

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• Rona
• March 31, 2025 21:42
• 0 votes

1. Community
2. Support Forum
3. Cancel my Trial Subscription Account ID 40891693667

Hi Aakriti,  Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Consol...

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• Rona
• March 31, 2025 21:40
• 0 votes

1. Community
2. Support Forum
3. HTTP ERROR 500

Hi Angel,  Welcome to Box Community and glad to assist!  To resolve your login error, please follow the steps below:  Updating your browser to the latest version Clearing your browser's cache Usin...

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• Rona
• March 31, 2025 21:32
• 0 votes

1. Community
2. Support Forum
3. Question about upgrading and downgrading subscription plan

Hi Anders,  Welcome to Box Community and glad to assist!  If you're considering to upgrade your subscription, please reach out to our Sales team via box.com/pricing.  Thanks for posting! 

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• Rona
• March 31, 2025 21:24
• 0 votes

1. Community
2. Support Forum
3. Can't add collaborator outside company

Hi David, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 31, 2025 20:59
• 0 votes

1. Community
2. Support Forum
3. Access Offline Files (original, not preview) on Android

Hi there,  Welcome to Box Community and glad to assist!  Can we confirm the application that you wanted to use to open your Box files? Also, please attach a screenshot of your error in the forum.  ...

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• Rona
• March 31, 2025 20:58
• Edited
• 0 votes