Rona

1. Community
2. Support Forum
3. Storage Full, but I have unlimited Storage

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 28, 2024 20:03
• 0 votes

1. Community
2. Support Forum
3. Unable to use Excel files with Macros

Hi Wade,  Welcome to Box Community and happy to assist!  Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support.  Than...

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• Rona
• March 28, 2024 20:02
• -1 votes

1. Community
2. Support Forum
3. Storage Size Full, but I've deleted enough files.

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• March 28, 2024 19:58
• 0 votes

1. Community
2. Support Forum
3. Change account owner

Hi Tucker, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 28, 2024 19:57
• -1 votes

1. Community
2. Support Forum
3. We were billed for annual renewal that we DID NOT REQUEST

Hi Leslie,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• March 28, 2024 19:54
• 0 votes

1. Community
2. Support Forum
3. Need to update to stronger password

Hi Lucas,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• March 28, 2024 19:49
• 0 votes

1. Community
2. Support Forum
3. Client Receives a 'Please Complete Your Box Signup' But There is No Button To Click

Hi Cari,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you need additional assistance.  We'd love to ...

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• Rona
• March 28, 2024 19:47
• 0 votes

1. Community
2. Support Forum
3. Unable to install Box Shuttl Windows Agent

Hi Shweta,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• March 28, 2024 19:44
• 0 votes

1. Community
2. Support Forum
3. "deactivated user"

Hi there,  Welcome to Box Community and glad to assist!  Your invitee may have used his/her email address in Box in the past. To test it, try using different email address or have your invitee to c...

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• Rona
• March 28, 2024 19:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Settings to send Box sys logs to our SOC Rocketcyber

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• March 28, 2024 19:05
• 0 votes