Rona

1. Community
2. Support Forum
3. Folders disappear by themselve

Hi there,  Welcome to Box Community and glad to assist!  Are looking for your shared folders? If so, please take note of the following:  When items are deleted from a collaboration folder, both th...

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• Rona
• March 15, 2024 23:35
• 0 votes

1. Community
2. Support Forum
3. Need to add my account to my company

Hi Vorak,  Welcome to Box Community and glad to assist!  Kindly get in touch with your Box Administrator in order to be added as a managed user in their Box Enterprise. Thanks for posting! 

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• Rona
• March 15, 2024 23:31
• 0 votes

1. Community
2. Support Forum
3. Root Owner Transfer

Hi Ryan,  Welcome to Box Community and glad to assist!  In order to take ownership of your collaborator's folder(s) the owner must login to his/her Box account and do the following:  Login to box....

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• Rona
• March 15, 2024 22:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. Domain Change

Hi Wendy,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• March 15, 2024 22:18
• 0 votes

1. Community
2. Support Forum
3. Mac menu bar icon missing with new computer

Hi Josh,  Welcome to Box Community and glad to assist!  While we investigate on your issue, can we confirm the following?  Does this happen on all machines that the affected user tries to login to...

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• Rona
• March 15, 2024 22:13
• 0 votes

1. Community
2. Support Forum
3. How to find previous version of a file

Hi Venkat,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 15, 2024 22:07
• 0 votes

1. Community
2. Support Forum
3. Transfer account ownership

Hi Dana,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 15, 2024 22:05
• 0 votes

1. Community
2. Support Forum
3. Can't change email address - company new domain

Hi Nicki,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 15, 2024 22:02
• 0 votes

1. Community
2. Support Forum
3. Access denied - need help

Hi Allison,  Welcome to Box Community and glad to assist!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the...

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• Rona
• March 15, 2024 22:00
• 0 votes

1. Community
2. Support Forum
3. Migrate to new Enterprise ID

Hi Gareth,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 15, 2024 21:57
• 0 votes