Rona

1. Community
2. Support Forum
3. Storage empty but 5 GB used space

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 15, 2024 21:56
• 0 votes

1. Community
2. Support Forum
3. Please clear my folder

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 15, 2024 21:55
• 0 votes

1. Community
2. Support Forum
3. Ready-sign Link permission issue

Hi Donovan,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 15, 2024 21:52
• 0 votes

1. Community
2. Support Forum
3. Hi, my account is mostly empty but it says my storage is full. I'd like someone to run the script please.

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 15, 2024 21:50
• 0 votes

1. Community
2. Support Forum
3. Update Cell Phone Number for 2FA

Hi Alison,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 15, 2024 21:48
• 0 votes

1. Community
2. Support Forum
3. error updating ??? items

Hi Kun Zhang, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 14, 2024 22:09
• 0 votes

1. Community
2. Support Forum
3. Invalid Email Address

Hi Padraig, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 14, 2024 22:08
• 0 votes

1. Community
2. Support Forum
3. I cannot access shared files

Hi Bertrand,  Welcome to Box Community and glad to assist!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created th...

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• Rona
• March 14, 2024 22:05
• 0 votes

1. Community
2. Support Forum
3. Reducing seats

Hi Nicolas,  Welcome to Box Community and glad to assist!  To help reduce your seats, you can contact our Cancellation team via cancel@box.com. Rest assured that a member of our team will be in tou...

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• Rona
• March 14, 2024 22:02
• 0 votes

1. Community
2. Support Forum
3. Unable to access

Hi Caitlin,  Welcome to Box Community and glad to assist!  Kindly reset your password through this link (https://app.box.com/reset ).  And if you didn't get an email, please check your Spam/Junk em...

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• Rona
• March 14, 2024 21:58
• Edited
• 0 votes