Rona

1. Community
2. Support Forum
3. Storage full, but it isn't

Hi Stephen,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if y...

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• Rona
• March 14, 2024 20:01
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage usage or number of files in My Account

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 14, 2024 19:59
• 0 votes

1. Community
2. Support Forum
3. Force delay sync

Hi Tim, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 14, 2024 19:58
• 0 votes

1. Community
2. Support Forum
3. Password reset not working

Hi Amy,  Welcome to Box Community and glad to help! I've investigated our email server logs and it looks like your email address is not on our bounce or suppression list.  Once again, kindly reset ...

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• Rona
• March 14, 2024 19:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box and Salesforce Integration Error Apex Code

Hi Natalie,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• March 14, 2024 19:52
• 0 votes

1. Community
2. Support Forum
3. Can't relink files to Adobe InDesign when editing with Box Edit

Hi Sarah, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 14, 2024 19:49
• 0 votes

1. Community
2. Support Forum
3. I can't seem to get the pop up '"go live" to disappear on RHS of admin screen

Hi Maninder, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 14, 2024 19:48
• 0 votes

1. Community
2. Support Forum
3. Box Drive is not syncing

Hi Kirsten, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 14, 2024 19:46
• 0 votes

1. Community
2. Support Forum
3. Locked out of account

Hi Shazia, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 14, 2024 19:44
• 0 votes

1. Community
2. Support Forum
3. Deactivated account

Hi David,  Welcome to Box Community and glad to assist!  Kindly contact our Billing team via billing@box.com to help address your concern with your deactivated account. Rest assured that a member o...

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• Rona
• March 14, 2024 19:42
• Edited
• 0 votes