Locked out of account

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Shazia Akbar

• March 13, 2024 20:23

I unfortunately lost access to my authenticator and backup codes, and can no longer access my box account. Can someone help me reset MFA?

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  Rona

  • March 14, 2024 19:44

  Hi Shazia,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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