Rona

1. Community
2. Support Forum
3. Removing 2FA

Hi Alexander, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 06, 2024 15:09
• 0 votes

1. Community
2. Support Forum
3. Increase character limit for custom URLs?

Hi Lise,  Welcome to Box Community and glad to help!  Note that the custom ending to the link must be between twelve and thirty characters, and can use letters, numbers, and hyphens. Sorry for the ...

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• Rona
• March 05, 2024 22:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. SSO certificate renewal

Hi there,  Welcome to Box Community and glad to help!  We highly recommend changing your SSO certificate prior to its expiration date. Otherwise, your enterprise will be locked out of Box due to an...

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• Rona
• March 05, 2024 22:31
• Edited
• 0 votes

1. Community
2. Support Forum
3. Domain Change with SSO

Hi Jamall,  Welcome to Box Community and glad to help!  You can verify and delete domain(s) using the steps in this article.  Meanwhile to enable SSO for your Box instance, you can follow the steps...

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• Rona
• March 05, 2024 21:59
• Edited
• 0 votes

1. Community
2. Support Forum
3. 3rd Party cookies in Box for Salesforce

Hi James, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 05, 2024 21:51
• 0 votes

1. Community
2. Support Forum
3. Help! System Doesn't Allow Me In!

Hi Walker,  Welcome to Box Community and glad to help!  Are you having trouble finding your Box files/folders in box.com? If so, can you confirm if you're accessing them via shared link  or were yo...

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• Rona
• March 05, 2024 21:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. Ip access from locations we dont know

Hi Andres, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 05, 2024 21:39
• 0 votes

1. Community
2. Support Forum
3. verification code does not come

Hi Mary,  Welcome to Box Community and glad to help!  Upon checking the Multi-Factor Authentication is not yet enabled for your account. In order to utilize this feature and add another layer of se...

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• Rona
• March 05, 2024 21:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Invited user can't reset password

Hi Kate,  Welcome to Box Community and glad to help!  You can have your invitee to check the following if he's reporting there's no password reset link arriving from his inbox.  Please check the us...

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• Rona
• March 05, 2024 21:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to switch a user account

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 05, 2024 20:58
• 0 votes