Rona

1. Community
2. Support Forum
3. I had lost the authenticator code that was associated with my Box account. I need assistance getting into my account please.

Hi Supattra, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 28, 2024 19:33
• 0 votes

1. Community
2. Support Forum
3. Storage used incorrect

Hi Richard,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if y...

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• Rona
• February 28, 2024 19:32
• 0 votes

1. Community
2. Support Forum
3. Storage Use is Incorrectly Shown as Full

Hi Justin, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• February 28, 2024 19:30
• 0 votes

1. Community
2. Support Forum
3. Unable to log in - old phone number

Hi Todd,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 28, 2024 19:26
• 0 votes

1. Community
2. Support Forum
3. Error Ox80070057 Appearing When We Download

Hi David, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 27, 2024 23:15
• 0 votes

1. Community
2. Support Forum
3. Test ticket to check the access

Hi there,  Welcome to Box Community and glad to help! Please feel free to use this Community forum if you have questions regarding your account and any Box-related queries.  We'd love to further as...

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• Rona
• February 27, 2024 23:14
• 0 votes

1. Community
2. Support Forum
3. Need to migrate account to Enterprise plan

Hi Nancy,  Welcome to Box Community and glad to help! Please reach out to your Box Administrator/IT team in order to be added as their managed user. Note: Adding an existing Box user with an invidu...

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• Rona
• February 27, 2024 23:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage Used Space is not correct

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 27, 2024 22:57
• 0 votes

1. Community
2. Support Forum
3. Box collaborator question and walkthrough request

Hi Miranda,  Welcome to Box Community and glad to help! Owners and Co-Owners of folders have the ability to "hide collaborators". With this enabled, collaborators with "Editor" access and below wil...

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• Rona
• February 27, 2024 22:52
• Edited
• 0 votes

1. Community
2. Support Forum
3. Email address associated with another Enterprise

Hi Jason, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• February 27, 2024 22:42
• 0 votes