Rona

1. Community
2. Support Forum
3. Can't find file

Hi Mohammad, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 27, 2024 22:40
• 0 votes

1. Community
2. Support Forum
3. Box owner left IBM, who is the Admin?

Hi Gabriela,  Welcome to Box Community and glad to assist!  You should contact your internal helpdesk team in order to a open a support case for Premier Services. We'd love to further assist!

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• Rona
• February 27, 2024 22:37
• 0 votes

1. Community
2. Support Forum
3. request of refund

Hi Muhammad,  Welcome to Box Community and glad to help! Please contact our Cancellation team directly for you refund query via cancel@box.com. Thanks for posting!

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• Rona
• February 27, 2024 22:36
• 0 votes

1. Community
2. Support Forum
3. wrong overall size

Hi Alex, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• February 27, 2024 22:17
• 0 votes

1. Community
2. Support Forum
3. Storage Limit reset request

Hi Chris, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 27, 2024 22:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage Full

Hi Audrey,  Welcome to Box Community and glad to help! To increase your storage limit, you can only contact your Box Administrator. Thanks for posting!

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• Rona
• February 27, 2024 22:14
• 0 votes

1. Community
2. Support Forum
3. Adding existing user to enterprise

Hi Claire, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 27, 2024 22:11
• 0 votes

1. Community
2. Support Forum
3. No files, but there is 34GB there. How?

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 27, 2024 22:10
• 0 votes

1. Community
2. Support Forum
3. Please clear my trash box

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 27, 2024 22:08
• 0 votes

1. Community
2. Support Forum
3. Unable to open Excel and word files from Box drive in MAC pro

Hi Ravi,  Welcome to Box Community and glad to assist!  You should contact your internal helpdesk team in order to a open a support case for Premier Services. We'd love to further assist!

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• Rona
• February 27, 2024 22:07
• 0 votes