Rona

1. Community
2. Support Forum
3. New link needed

Hi Laura, Welcome to Box Community and glad to assist!  If you haven't tried this method yet. Please change your password by using these steps.  Visit https://app.box.com/reset and enter the email...

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• Rona
• February 26, 2024 20:30
• 0 votes

1. Community
2. Support Forum
3. Request help (urgent)

Hi Devin, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 26, 2024 20:25
• 0 votes

1. Community
2. Support Forum
3. Account storage limit reached

Hi Ignacia,  Welcome to Box Community and glad to help! Seems that your current storage limit is at 10GB and you've already used up your free space. At this rage, you may increase your curret limit...

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• Rona
• February 26, 2024 20:23
• 0 votes

1. Community
2. Support Forum
3. Unlimited Business Account: "Account storage limit reached"

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 26, 2024 20:08
• 0 votes

1. Community
2. Support Forum
3. Storage is not full but is showing as full

Hi Paul, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• February 26, 2024 19:45
• 0 votes

1. Community
2. Support Forum
3. I need a new QR code for the authentiactor app how do I get one?

Hi James, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 26, 2024 19:42
• 0 votes

1. Community
2. Support Forum
3. free space incorrect

Hi SH,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. At this time, we don't h...

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• Rona
• February 26, 2024 19:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Please help cancel the account

Hi Marifi, Welcome to Box Community and happy to assist! Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console > Account & Billing. In the Status field in...

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• Rona
• February 26, 2024 19:23
• 0 votes

1. Community
2. Support Forum
3. Trouble Opening Files in Box

Hi Shira,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 26, 2024 19:20
• 0 votes

1. Community
2. Support Forum
3. What!!! We got a bill for $13,500.00 USD on free trial?

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• February 26, 2024 19:18
• 0 votes