Rona

1. Community
2. Support Forum
3. Restore deleted file

Hi there,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from th...

• View comment
• Rona
• February 26, 2024 14:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Everything is gone

Hi there,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from th...

• View comment
• Rona
• February 26, 2024 14:39
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive Shows Full Even After Deleting Files

Hi Hashim, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

• View comment
• Rona
• February 23, 2024 22:12
• 0 votes

1. Community
2. Support Forum
3. This shared file or folder link has been removed or is unavailable to you

Hi Russ,   Welcome to Box Community and happy to help!    This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the ...

• View comment
• Rona
• February 23, 2024 22:10
• 0 votes

1. Community
2. Support Forum
3. Box Canvas

Hi Krsna,  Welcome to Box Community and glad to assist!  You should contact your internal helpdesk team in order to a open a support case for Premier Services. We'd love to further assist! 

• View comment
• Rona
• February 23, 2024 22:07
• 0 votes

1. Community
2. Support Forum
3. Shaing Box Links

Hi Haej, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• February 23, 2024 20:56
• 0 votes

1. Community
2. Support Forum
3. Files disappeard

Hi Mark,  Welcome to Box Community and glad to assist!  Sorry to hear about your trouble and please be informed that during your Box upgrade your Box files and folders will be inaccessible in a sho...

• View comment
• Rona
• February 23, 2024 20:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. cancel account

Hi Mal,  Welcome to Box Community and glad to assist!  Seems that you have already cancelled your Box account. Do you have additional concern that needs to be addressed with our Cancellation team? ...

• View comment
• Rona
• February 23, 2024 19:59
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Sign email sending issue

Hi Jimmy,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. If you have additional queries please let us know in this forum.  Thanks for post...

• View comment
• Rona
• February 23, 2024 19:56
• 0 votes

1. Community
2. Support Forum
3. how do you contact support for help??

Hi Tammy,  Welcome to Box Community and glad to assist!  Could you tell us more about your issue with your Box account?  We'd love to further assist!

• View comment
• Rona
• February 23, 2024 19:54
• 0 votes