Rona

1. Community
2. Support Forum
3. Allow more than 1 user to editing document

Hi James, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 23, 2024 19:34
• 0 votes

1. Community
2. Support Forum
3. EMails Not received from Box

Hi Carlos, Welcome to Box Community and glad to help! I've investigated our email server logs and it looks like your address was placed on our email suppression list. This typically happens when a ...

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• Rona
• February 23, 2024 19:26
• 0 votes

1. Community
2. Support Forum
3. Registered mobile number is lost

Hi Tejesh, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 23, 2024 19:17
• 0 votes

1. Community
2. Support Forum
3. Storage Reset Script

Hi Stephen, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• February 23, 2024 19:15
• 0 votes

1. Community
2. Support Forum
3. Box is empty but says I am using 24.3gb of space

Hi Daniel, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• February 23, 2024 19:14
• 0 votes

1. Community
2. Support Forum
3. Box Tool for Mac

Hi Daya, Welcome to Box Community and glad to assist!  You should contact your internal helpdesk team in order to a open a support case for Premier Services. We'd love to further assist! 

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• Rona
• February 23, 2024 19:12
• 0 votes

1. Community
2. Support Forum
3. just looking for an email address to ask some questions to!

Hi Lauren,  Welcome to Box Community and glad to assist!  You can login to Box University to watch courses to get started with Box.   Box University - Admin Education - Quick Videos & Self-Paced C...

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• Rona
• February 23, 2024 14:14
• Edited
• 0 votes

1. Community
2. Support Forum
3. same problem

Hi Thierry, Welcome to Box Community and glad to assist! I've investigated our email server logs and it looks like your email address is not on our bounce or suppression list. Please check your Spa...

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• Rona
• February 22, 2024 23:06
• 0 votes

1. Community
2. Support Forum
3. Password Issues

Hi Zoe, Welcome to Box Community and glad to assist!  If you haven't tried this method yet. Please change your password by using these steps.  Visit https://app.box.com/reset and enter the email a...

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• Rona
• February 22, 2024 23:03
• 0 votes

1. Community
2. Support Forum
3. Wrong work of the counter of free space. Run your fixing script.

Hi Andrew, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• February 22, 2024 22:59
• 0 votes