Rona

1. Community
2. Support Forum
3. Incorrect Storage Size, run script

Hi Mikel, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 13, 2024 15:38
• 0 votes

1. Community
2. Support Forum
3. Storage

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 13, 2024 15:36
• 0 votes

1. Community
2. Support Forum
3. ファイルの自動削除、ただしフォルダは削除しない

Hi Nakajima,  Welcome to Box Community and glad to assist!  Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• February 13, 2024 15:33
• 0 votes

1. Community
2. Support Forum
3. about unaccess a folder to which I have been invited by another company

Hi Ayaka,  Welcome to Box Community and glad to assist!  Please check the following with the folder owner/user sending the invitation.  Confirm which email the invitation is being sent to. Check w...

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• Rona
• February 09, 2024 22:57
• 0 votes

1. Community
2. Support Forum
3. Red Exclamation

Hi Peter,  Welcome to Box Community and glad to assist!  To better understand your workflow, why are you trying to duplicate your files? Also, can you attach a screenshot of your error in this foru...

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• Rona
• February 09, 2024 22:45
• 0 votes

1. Community
2. Support Forum
3. Changing default drive/folder from C to D

Hi there, Welcome to Box Community and glad to assist!  Customizing the Box Drive folder does not change where Box Drive stores its app data or cached files. So customizing the folder will not save...

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• Rona
• February 09, 2024 21:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. MY RECENT BILL WAS TOO MUCH!!!

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• February 09, 2024 21:39
• 0 votes

1. Community
2. Support Forum
3. User not receiving invite

Hi there,  Welcome to Box Community and glad to assist! I've investigated our email server logs and it looks like the email address was placed on our email suppression list. This typically happens ...

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• Rona
• February 09, 2024 21:37
• 0 votes

1. Community
2. Support Forum
3. access to folder

Hi Karin,    Welcome to Box Community and glad to assist!    This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created t...

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• Rona
• February 09, 2024 21:34
• 0 votes

1. Community
2. Support Forum
3. What countries are supported with BOX?

Hi Gina, Welcome to Box Community and glad to assist!  You will have to contact your internal helpdesk team in order to get in touch with Premier Services. We'd love to further assist! 

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• Rona
• February 09, 2024 21:30
• 0 votes