Rona

1. Community
2. Support Forum
3. Mac, Pages files do not synchronise

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 18, 2025 20:54
• 0 votes

1. Community
2. Support Forum
3. メッセージの変更について

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• March 18, 2025 20:52
• 0 votes

1. Community
2. Support Forum
3. メールアドレス失効予定

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• March 18, 2025 20:52
• 0 votes

1. Community
2. Support Forum
3. Unable to Create a Support Ticket for User Restoration - Business Plus User

Hi Ryohei,  Welcome to Box Community and glad to assist!  Changes have been made to ensure that you'll be able to open a support ticket. In that case, please submit your support ticket here.  Hope ...

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• Rona
• March 18, 2025 20:38
• 0 votes

1. Community
2. Support Forum
3. How to cancel your BOX subscription

Hi Jintaro,  Welcome to Box Community and glad to assist!  Canceling a Personal Pro Account Click your account avatar in the upper right, and then select Account Settings. In the Account Details s...

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• Rona
• March 18, 2025 20:36
• 0 votes

1. Community
2. Support Forum
3. Deactivated user is external, not required to have Box account

Hi Kelsey,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 18, 2025 20:32
• 0 votes

1. Community
2. Support Forum
3. How to buy Box Shield, and requesting a 3-month trial to evaluate the product and asking for the cost after the trial

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Let us know in this forum if you still need further assistance.  We'd love to...

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• Rona
• March 18, 2025 20:28
• 0 votes

1. Community
2. Support Forum
3. Option to remove box icon from menu-bar (MAC)

Hi Wessel, Welcome to Box Community and glad to assist!  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal he...

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• Rona
• March 18, 2025 20:25
• 0 votes

1. Community
2. Support Forum
3. Files gone after 6 month

Hi Jonas,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from th...

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• Rona
• March 14, 2025 22:39
• Edited
• 0 votes

1. Community
2. Support Forum
3. What's the easiest way to migrate all my files from my old Box account to my new one?

Hi Naomi,  Welcome to Box Community and glad to assist!  To move your Box files from your old Box account to the new one. You could do the Transferring of Folder Ownership. To do so, please make su...

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• Rona
• March 14, 2025 22:32
• 0 votes