Rona

1. Community
2. Support Forum
3. Accessing files from a company that has filed bankruptcy

Hi Rio, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• February 09, 2024 21:27
• 0 votes

1. Community
2. Support Forum
3. Terminate my account

Hi John, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• February 09, 2024 21:24
• 0 votes

1. Community
2. Support Forum
3. Missing Files

Hi Tiana, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 09, 2024 21:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. access denied

Hi there,    Welcome to Box Community and glad to assist!    This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created t...

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• Rona
• February 09, 2024 20:46
• 0 votes

1. Community
2. Support Forum
3. Unable to Upgrade My Plan

Hi Shelby, Welcome to Box Community and glad to assist!  It's best if you would reach out to our Sales team directly. You can chat with a member of our team by going to this link.  Thanks for posti...

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• Rona
• February 09, 2024 20:44
• 0 votes

1. Community
2. Support Forum
3. Which plan upgrade is more suitable?

Hi Saeed,  Welcome to Box Community and glad to assist!  It's best if you would reach out to our Sales team directly. You can chat with a member of our team by going to this link.  Thanks for posti...

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• Rona
• February 09, 2024 20:42
• 0 votes

1. Community
2. Support Forum
3. 有料プランにしたいが処理が通らない。/I want to go on a paid plan but the process is not going through.

Hi there,  Welcome to Box Community and glad to assist!  It's best if you would reach out to our Sales team directly. You can chat with a member of our team by going to this link.  Thanks for posti...

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• Rona
• February 09, 2024 20:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. 2 step verification

Hi Katrina,  Welcome to Box Community and glad to assist!  Seems that 2FA is not enabled in your Box account. And perhaps are you referring to your alternate Box account? If so, please open your ow...

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• Rona
• February 09, 2024 20:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. 2-Step-verification

Hi Sabrina,  Welcome to Box Community and glad to assist!  We encourage the affected user to open her own ticket that way Product Support could address her 2FA issue.  Thanks for posting! 

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• Rona
• February 09, 2024 20:22
• 0 votes

1. Community
2. Support Forum
3. Invoice

Hi Cory,  Welcome to Box Community and glad to assist!  Kindly contact our Billing team (billing@box.com) regarding yur invoice.  Thanks for posting! 

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• Rona
• February 09, 2024 20:20
• 0 votes