Rona

1. Community
2. Support Forum
3. Missing files

Hi there,  Welcome to Box Community and glad to assist!  It doesn't indicate that you have own files or folders. And perhaps, you're looking for your shared folders.  If that's the case, please get...

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• Rona
• January 24, 2024 20:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Size is blocked at 3.8 TB but should be unlimited

Hi Wilbert, Welcome to Box Community and glad to assist! I have created a ticket to address your storage issue and a member from Product Support Team will get in touch, please keep an eye out.  Tha...

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• Rona
• January 24, 2024 20:15
• 0 votes

1. Community
2. Support Forum
3. Cannot upload files to box

Hi Pittayaporn,  Welcome to Box Community and glad to assist! Are you experiencing a particular error while uploading files? Also, are you uploading your files using your local Box folder or with b...

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• Rona
• January 24, 2024 20:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi Harpreet, Welcome to Box Community and glad to assist! I have created a ticket to address your new user issue and a member from Product Support Team will get in touch, please keep an eye out.  T...

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• Rona
• January 24, 2024 19:57
• 0 votes

1. Community
2. Support Forum
3. Failure to upload folders with big number of files

Hi Stefanos, Welcome to Box Community and glad to assist! I have created a ticket to address your upload issue and a member from Product Support Team will get in touch, please keep an eye out.  Tha...

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• Rona
• January 24, 2024 19:56
• 0 votes

1. Community
2. Support Forum
3. Misspellings of words are not underlined or caught in Box's Google Docs spellcheck

Hi Trish,  Welcome to Box Community and glad to assist! I have created a ticket to address your issue with Box for Google Workspace and a member from Product Support Team will get in touch, please ...

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• Rona
• January 24, 2024 19:53
• 0 votes

1. Community
2. Support Forum
3. Error Generating Account Backup Codes

Hi Stephanie, Welcome to Box Community and glad to assist! I have created a ticket to address your Multi-Factor Authentication issue and a member from Product Support Team will get in touch, please...

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• Rona
• January 24, 2024 19:51
• Edited
• 0 votes

1. Community
2. Support Forum
3. Access Denied

Hi Earl,  Welcome to Box Community and glad to assist!  It would be helpful if you could attach a screenshot of your error.  We'd love to further assist! 

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• Rona
• January 24, 2024 19:48
• 0 votes

1. Community
2. Support Forum
3. Storage Usage In My Account Is Incorrect

Hi Dennis, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• January 24, 2024 16:38
• 0 votes

1. Community
2. Support Forum
3. Box Signature

Hi there,  Welcome to Box Community and glad to assist!   Box Sign is currently available to each End Users across all Box Plan. Meanwhile, for free individual users they can send a total of (5) do...

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• Rona
• January 24, 2024 16:36
• Edited
• 1 vote