Rona

1. Community
2. Support Forum
3. Not letting me download or save files

Hi Rudie,  Welcome to Box Community and glad to assist!  Are you experiencing the same error in box.com? Also, can you confirm the Box Application that gives you this error?  We'd love to further a...

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• Rona
• January 23, 2024 22:35
• 0 votes

1. Community
2. Support Forum
3. External collaborator can not reset their MFA

Hi Zohar,  Welcome to Box Community and glad to assist!  We encouage the affected user to contact our Community forum or create a ticket in order for Product Support to address the user's MFA issue...

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• Rona
• January 23, 2024 22:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. Not enough space on Box - Should Have Unlimited

Hi Kelley, Welcome to Box Community and glad to assist!  To address your storage issue let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 23, 2024 22:19
• 0 votes

1. Community
2. Support Forum
3. This shared file or folder link has been removed or is unavailable to you.

Hi Alfonso,  Welcome to Box Community and glad to assist!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the...

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• Rona
• January 23, 2024 22:15
• 0 votes

1. Community
2. Support Forum
3. Keyword search in all versions of a saved document?

Hi Adrianne,  Welcome to Box Community and glad to assist!  As of this writing, we do not have a search function for your file's version history.  Instead, you can submit this as your feature reque...

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• Rona
• January 23, 2024 22:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage not correct

Hi Karla,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• January 23, 2024 21:57
• 0 votes

1. Community
2. Support Forum
3. Storage used inaccuracy - please run script

Hi Nik,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• January 23, 2024 21:32
• 0 votes

1. Community
2. Support Forum
3. Box app in MS Teams integrations shows incorrect badge count

Hi Steven,  Welcome to Box Community and glad to assist!  Seems that you'll need assistance from Product Support regarding Box for Microsoft Teams. Let me create a new case and a member of our team...

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• Rona
• January 23, 2024 21:29
• 0 votes

1. Community
2. Support Forum
3. Unable to add user with existing box account

Hi Dawn, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• January 23, 2024 21:22
• 0 votes

1. Community
2. Support Forum
3. Unable to free up space

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• January 23, 2024 21:20
• 0 votes